Kirgo Terms of Use

1.1 Operator

Kirgo is operated by Raining Games LLC, registration number 4069, with its registered office at Suite 35, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines.

1.2 License

Kirgo operates under license number ALSI-202409050-F12, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.

Raining Games LLC is authorized to provide games of chance and wagering services under the applicable Anjouan licensing framework.

1.3 Related Policies

These Terms should be read together with the Kirgo Bonus Terms, Privacy Policy and any other rules or policies referenced on the website. Together, these documents form the agreement between Kirgo and its players.

1.4 Changes to the Terms

Kirgo may update these Terms when required for legal, regulatory, security or operational reasons.

Any changes become effective once the updated version is published on the website. Players are therefore encouraged to review this page periodically.

1.5 Language

The English version of these Terms is the official version. If a translated version differs from the English text, the English version takes precedence.

2.1 Account Access

Kirgo reserves the right to refuse a registration request or suspend or close an account where necessary under these Terms, applicable laws or the platform’s security procedures.

2.2 Minimum Age

You must be at least 18 years old, or meet the higher legal gambling age applicable in your jurisdiction.

Players who do not meet the legal age requirement are not permitted to create an account or use Kirgo.

2.3 Underage Gambling

If Kirgo determines that a player was underage while using the platform or was gambling on behalf of a minor:

• winnings may be cancelled and recovered;
• unused deposits may be returned, less applicable fees, at Kirgo’s discretion;
• the account may be permanently closed;
• suspected violations may be reported to the relevant authorities where required.

2.4 Age Verification

Kirgo may ask for proof of age at any stage.

If satisfactory documentation is not provided when requested, access to the account may be suspended until the verification process is completed.

2.5 Local Gambling Laws

You are responsible for making sure that online gambling is legal in the country or territory from which you access Kirgo.

You should not use the website if online gambling is prohibited under the laws applicable to you.

2.6 Restricted Countries

Kirgo is not available to players who live in or access the website from restricted jurisdictions.

These currently include:

• Australia;
• Austria;
• France and its territories;
• Germany;
• the Netherlands and its territories;
• Spain;
• the Union of the Comoros;
• the United Kingdom;
• the United States and its territories;
• FATF-blacklisted countries;
• other jurisdictions prohibited under the applicable Anjouan regulatory framework.

2.7 VPN and Location Masking

Using a VPN, proxy or another method to disguise your real location in order to bypass geographical restrictions is prohibited.

Doing so may result in account closure and may affect funds associated with the account.

3.1 Creating an Account

You need a registered Kirgo player account to use real-money services on the platform.

3.2 Personal Information

All information provided during registration must be accurate and complete.

This may include your:

• full name;
• date of birth;
• email address;
• contact information;
• other information requested during registration or verification.

You are responsible for keeping these details up to date.

3.3 Email Address

You must register using a valid email address that you can access.

Kirgo may use this address for important account communications, including password resets, verification requests and security notifications.

3.4 One Account per Player

Each player may hold only one Kirgo account.

Multiple accounts associated with the same person, household, IP address or device may be treated as duplicate accounts.

Accounts must not be shared with other people, including members of the same household.

3.5 Duplicate Accounts

If Kirgo identifies a duplicate account, it may:

• cancel bonuses credited to that account;
• void winnings generated through the duplicate account;
• recover previously withdrawn funds where applicable;
• close the duplicate account;
• review or close other accounts linked to the same player.

3.6 Accidental Duplicate Accounts

If you accidentally create more than one account, contact Kirgo customer support as soon as possible.

3.7 Account Security

You are responsible for protecting your login credentials.

Transactions and account activity completed using your valid login details may be treated as authorized activity.

3.8 Password Security

Kirgo will never ask you to disclose your account password.

4.1 KYC Verification

Know Your Customer (KYC) verification is part of Kirgo’s security and compliance procedures.

Depending on the circumstances, you may be asked to provide:

• a government-issued ID, such as a passport or driver’s license;
• proof of address, such as a bank statement or utility bill;
• proof that you own the payment method used on the account.

4.2 AML Checks

Kirgo may also carry out additional Anti-Money Laundering (AML) checks where required.

4.3 Document Requests

If requested verification documents are not provided within 14 days, access to the account may be suspended.

4.4 Verification Deadline

Players generally have up to 30 days or three attempts to complete the verification process.

If verification cannot be completed:

• the account may be closed;
• winnings may be forfeited where permitted under these Terms;
• remaining eligible deposits may be refunded where applicable.

4.5 Purpose of Verification

Verification helps Kirgo confirm account ownership, protect player funds, prevent fraud and meet regulatory and AML requirements.

5.1 Accurate Account Information

You are responsible for ensuring that the information connected to your Kirgo account remains accurate.

Incorrect or outdated details may lead to verification problems, delayed payments or account restrictions.

5.2 Ownership of Funds

By using Kirgo, you confirm that:

• the money or cryptocurrency deposited into your account belongs to you;
• deposits are not being made on behalf of another person;
• you understand that gambling involves financial risk and that you may lose the money you wager.

5.3 Fair Play

Kirgo does not allow activity intended to create an unfair advantage, manipulate games or interfere with the normal operation of the platform.

Prohibited activity includes:

• using bots, automated software or unauthorized tools;
• selling, sharing or transferring a Kirgo account;
• organized group play intended to exploit the platform;
• transferring funds directly between player accounts;
• fraud or collusion;
• unlawful activity;
• returning after a previous Kirgo account was closed for a serious breach of these Terms.

5.4 Taxes

You are responsible for determining whether taxes apply to your gambling winnings and for reporting or paying them according to the laws of your jurisdiction.

Kirgo does not provide tax advice.

5.5 Pending Withdrawals and Disputes

If you continue gambling with funds while a withdrawal request or account dispute is being processed, you remain responsible for any wagers placed and any resulting losses.

6.1 How to Close an Account

To close your Kirgo account, contact customer support.

You remain responsible for activity on the account until Kirgo confirms that the closure process has been completed.

6.2 Gambling-Related Account Closure

If you are closing your account because of gambling-related concerns, you can also use the responsible gambling tools available through Kirgo or contact customer support for assistance.

6.3 Processing Time

Account closure requests are normally processed within 24 hours, provided there are no unresolved disputes or security issues.

Any legitimate withdrawable balance remaining in the account will be returned subject to normal verification, security and withdrawal procedures.

6.4 New Accounts After Closure

Once your Kirgo account has been closed, you should not create another one.

A new registration may be treated as a duplicate account.

6.5 Account Reactivation

Reactivation requests are reviewed individually and may require new or updated verification documents.

Accounts closed because of self-exclusion, fraud or a serious violation of these Terms cannot be reactivated.

7.1 Payment Method Ownership

You may only deposit using payment methods or cryptocurrency wallets that legally belong to you.

Deposits made using another person’s account, wallet or payment method are not permitted.

7.2 Cryptocurrency Wallets

Each supported cryptocurrency is held separately within your Kirgo account.

You may hold balances in multiple cryptocurrencies, but funds cannot be automatically mixed or converted between those balances inside Kirgo.

7.3 Like-for-Like Crypto System

Kirgo uses a like-for-like cryptocurrency payment system.

For example:

• a BTC deposit is credited to your Bitcoin balance and should be withdrawn as BTC;
• a SOL deposit is credited to your Solana balance and should be withdrawn as SOL.

7.4 Crypto Transaction Responsibility

Cryptocurrency transactions are generally irreversible.

Always check the:

• cryptocurrency;
• wallet address;
• blockchain network;
• amount;

before confirming a transfer.

You are responsible for providing correct transaction details.

7.5 Incorrect Crypto Transfers

In certain situations, Kirgo may be able to attempt recovery of cryptocurrency transferred incorrectly.

This will normally only be considered for significant amounts, typically above $1,000.

Recovery is not guaranteed.

7.6 Recovered Funds

If Kirgo successfully recovers the assets, the recovered amount will be credited to the appropriate Kirgo account.

7.7 Deposit Issues

Deposit-related problems are reviewed individually based on the transaction, blockchain records and available account information.

8.1 Deposit Wagering Requirement

Before deposited funds can be withdrawn, the deposit must normally meet minimum wagering requirements required for AML purposes.

The standard requirements are:

• Slots: 1x the deposited amount;
• Table games and live casino: 3x the deposited amount;
• Sports and esports: 1x the deposited amount on bets with odds of at least 1.50 (-200).

Requests that do not meet these conditions may be reviewed individually.

8.2 Withdrawal Processing

Kirgo states that withdrawal requests are typically processed within 24 hours.

Actual receipt time may also depend on blockchain confirmations, network congestion, security checks and verification status.

8.3 Pending Deposits

Funds cannot be withdrawn while the corresponding cryptocurrency deposit is still awaiting blockchain confirmation.

8.4 Withdrawal Details

You are responsible for entering the correct wallet address, network and other withdrawal information.

8.5 Security Reviews

Kirgo may delay, review or cancel a withdrawal if the transaction is flagged for fraud prevention, AML, account verification or another security reason.

8.6 Incorrectly Credited Funds

If money or cryptocurrency is credited to your Kirgo account by mistake, you must inform customer support.

Funds credited as a result of an error do not automatically become the property of the account holder.

8.7 Large Winnings

For winnings above $150,000, Kirgo may pay the balance in monthly installments of up to $150,000 until the full eligible amount has been paid.

8.8 Withdrawal Disputes

Players disputing a withdrawal may be asked to provide transaction records or other evidence supporting the claim.

Knowingly submitting fraudulent or falsified information may result in funds being forfeited and the account being closed.

9.1 Game Limits

Every game available at Kirgo has a maximum permitted bet.

Limits vary between games and apply whether or not a bonus is active.

9.2 Kirgo Limits vs Provider Limits

The maximum bet allowed by Kirgo may be lower than the maximum displayed by the underlying game provider.

Where the limits differ, the limit enforced by Kirgo takes precedence.

9.3 Changes to Limits

Betting limits may vary by game and can be reviewed or changed as part of Kirgo’s risk-management procedures.

9.4 Bonus Bet Limits

Separate maximum bet rules may apply while you are playing with an active bonus.

These limits are explained in the Kirgo Bonus Terms and Conditions.